Expedia Flight Etiquette Survey 2017: South-Indians ignore misbehaviour

On March 16, 2017 at 12:00 AM

23% would rather record and shame them on social media

 

South, 16 March, 2017:Expedia®, a leading full service online travel company,today released the results of the 2017 Flight Etiquette study, an annual survey of in-flight behaviour across multiple countries and continents. The survey highlights that Indians find rear-seat kickers (52%), boozers (50%) and loud passengers (49%) most annoying in a flight, while they are most tolerant to flirting singles (33%) and amorous couples (30%). A majority (65%) would pay extra to be seated in a ‘quiet section’ if the airline offered one. Dreading sitting next to someone who talks too much on a flight is a justified fear, as many will engage in conversation. Passengers are particularly considerate to the airline crew and generally follow regulations. The survey was conducted across the Northern, Southern, Eastern and Western region of India.

 

“According to Expedia Flight Etiquette Survey 2017, south Indians are the least to use flights as an opportunity to talk to and meet new people. 62% of them would actually pay to be in a quiet section if the airline has one. While a majority of them (53%) feel that the person seated in the middle is entitled to both armrests, still 44% are most annoyed by armrest hogs. They are most tolerant of boozers and audio insensitive passengers. Interestingly, 15% of them get physically intimate with someone on a plane that they are traveling with. They don’t bother if the fellow passenger is old or visibly pregnant, 36% still recline their seats”, said Manmeet Ahluwalia, Marketing Head, Expedia in India.

 

Other key findings of the survey include:

Findings

Region

When travelling, have you ever…

India

South

Helped someone with their luggage

67%

67%

Offered your seat to a fellow passenger in need (e.g., a family member split from their group, an elderly passenger, a married couple not seated together)

59%

58%

Used social media while at the airport, check-in, at the gate or on the plane to communicate your travel experiences in hopes of getting a response in your favor

36%

40%

Addressed a parent whose child is kicking your seat

21%

22%

Boarded the plane ahead of your assigned group

13%

14%

Been physically intimate with someone on a plane that you were traveling with

11%

15%

Ignored carry-on baggage rules (e.g., bringing on more luggage than the airline maximum or bringing oversized luggage)

11%

12%

Faked a sickness or injury to get a better seat assignment (aisle, window, upgrade)

6%

8%

Do you typically…

India

South

Wait to stow your luggage in the spot nearest to your seat

76%

73%

Stow your luggage in the first available spot in the overhead compartment

24%

27%

When do you typically recline your seat?

India

South

ANY [Net]

83%

84%

When sleeping

48%

52%

If it’s a long flight (3 hours or more)

35%

33%

After meal service has finished

26%

23%

If the person in front of you does

18%

17%

Immediately after take-off

16%

23%

If I have a small baby travelling with me

14%

18%

Do not recline [Net]

17%

16%

Do not recline my seat because it doesn’t feel comfortable to do so

11%

11%

Do not recline my seat because it seems improper etiquette to do so

6%

4%

Would you recline your seat if the passenger behind you…

India

South

Has their laptop out

33%

36%

Showed aggressive behavior/rude

32%

23%

Was elderly or frail

31%

36%

Was particularly tall

30%

39%

Was noticeably pregnant

25%

36%

When do you turn off your phone /put it on flight mode?

India

South

As soon as I am seated in the aircraft

57%

57%

When the plane is about to take off

38%

39%

When the plane is airborne

4%

4%

If there was a 'passenger misbehaving' incident on a plane, would you…

India

South

Alert the flight attendant and ask them to handle

69%

70%

Confront a misbehaving passenger directly

30%

29%

Remain quiet/ignore

20%

24%

Record the incident using your phone video/camera

20%

23%

Shame a fellow passenger’s misbehavior via social channels

13%

11%

Tweet about it

11%

7%

To what extent do you agree or disagree with the following statements? Would that be strongly agree, agree, disagree, or strongly disagree?

India

South

I thoroughly clean my space before leaving the plane

80%

72%

For the most part, fellow passengers are considerate of other passengers

76%

76%

I dread sitting next to someone who talks too much

68%

72%

If airlines offered a designated 'quiet section,' I would pay extra to be seated in that section

65%

62%

I would like reclining seats banned or at least restricted to set times on short-haul flights

61%

61%

I often use flights as an opportunity to talk to and meet new people

61%

58%

I often feel annoyed at parents travelling with loud children

60%

59%

When sitting next to someone I do not know, I will often engage them in conversation and talk to them during the flight

60%

61%

I would feel comfortable talking about religious or political topics with a fellow passenger

57%

52%

The person seated in the middle is entitled to both armrests

51%

53%

I often feel annoyed at parents travelling with crying babies

50%

47%

Whoever sits down first is entitled to claim whichever arm rests they want

47%

46%

I often drink more than 2 alcoholic beverages during air travel (this would include beverages consumed at airport or while on the plane)

29%

29%

Which of the following airplane etiquette violation do you find most annoying

India

South

Rear Seat Kicker– the passenger who constantly kicks the seat in front of them

52%

46%

The Boozer – the disruptive passenger who has enjoyed a few too many alcoholic beverages before or during the flight

50%

48%

Audio Insensitive– the passenger who talks so loudly everyone around him can hear his conversation or turns the volume on his music up so loud everyone around him knows what song he is listening to

49%

42%

Inattentive Parents– parents who have no control over or pay no attention to their crying, whining or misbehaved children

48%

44%

The Queue Jumper– the passenger who rushes to deplane before those seated in front of them

43%

44%

Chatty Cathy- the neighbor who strikes up a conversation and won’t stop

42%

39%

Seat-back Guy- the passenger who reclines his seat all the way back as soon as the plane is off the ground

40%

40%

The Armrest Hog– the neighbor who takes both the armrests

40%

44%

The Aromatic Passenger– the passenger with poor hygiene or who is wearing too much perfume or cologne

39%

39%

Pungent Foodies– the passenger who brings food with a strong smell on board

37%

34%

The Undresser– the passenger who removes his/her shoes, socks or a few too many layers of clothing

36%

37%

Mad Bladder – the window seat passenger who makes frequent visits to the bathroom

34%

37%

Single and Ready to Mingle- The passenger who flirts with his/her seatmates

33%

32%

The Amorous– the couple who displays an inappropriate level of public affection toward one another

30%

31%


 

Methodology
The study was conducted online via GfK’s Global Omnibus (Globo Bus), which is designed to be representative of the adult online population. The study consisted of 1,002 interviews conducted between- February 3-6, 2017 among Indian adults aged 18+. The data were statistically weighted by gender, age, and region so that the respondents are representative of the Indian online population. 

 

About Expedia

Expedia is a leading full service online travel company with localized sites in 33 countries. Expedia is a one-stop solution for all travel needs, with a comprehensive and distinctive suite of travel solutions covering over 200 countries with 15000+ holiday activities and 475+ airlines, 321,000 hotels worldwide. Expedia helps consumers not only book flights, hotels, buses and tourist attractions globally, but also provides services like visa and car rentals, supported by a 24x7 call center in India.

For more information, visit- https://www.expedia.co.in/

 


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